Refund policy

We have a 14-day refund request policy, which means you must contact us within 14 days of receiving your order if there is any issue.

✅ Eligible for Refund or Replacement

You may request a refund or replacement only if:                                                           

 The item arrives damaged 

 The item is defective

 You receive the wrong item

📸 Proof Required:
Clear photos or videos of the product and packaging must be provided for verification.

❌ Non-Returnable & Non-Refundable Items

Due to hygiene, safety, and supplier limitations, we do not accept returns or refunds for:

Consumable or one-time use products.

Perishable goods.

Personal care or hygiene items.

Sale items or gift cards Items.

damaged due to misuse or normal wear.

Orders where the customer changes their mind.

🚚 Returns

We do not require customers to return items physically in most cases.
Approved refunds or replacements are processed without requiring a return shipment.  Items sent back without prior approval will not be accepted.

⏳ Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.
We will investigate the issue and offer a refund or replacement if applicable.

💳 Refund Processing

Once approved:

Refunds are issued to the original payment method

Processing time: 7–10 business days

Banks or card providers may take additional time to reflect the refund

📩 Contact Us

For refund or order issues, contact us at:

📧 Email: support.kitchenkrowns@gmail.com
📱 WhatsApp: (+1) 332-252-6299 (Chat option available in store)